Plug®

📦 Where is my parcel?
Please insert your tracking number received by email.

🕐 What are the delivery times?
Standard delivery (free): +-10 working days
Express delivery (chargeable): 24h

🤔 What is the difference between an order number and a tracking number?
Order number: PLUG0001
Tracking number: LT702560347NL, SYLU005092824

🚚 I haven't received an order tracking number?
Don't panic, your tracking number is sent by email 24 to 72 hours after your purchase.

😥 I made a mistake when I placed my order.
Don't worry, you can return the items for an exchange.

📮 My order is in a relay point. What should I do?
If no one is present to receive your parcel, it will be dropped off at a relay point. You will need to contact your local post office to collect your order.

🏡 I've entered the wrong delivery address. What should I do?
Unfortunately it is not possible to change the delivery address once the order is in progress.

💻 My question has not been answered.
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